TURISMO DKLASSEN is committed to the protection of your personal data and presents its privacy policy, applying good governance practices in privacy, aiming to provide information on how we treat your data, in full compliance with the General Data Protection Law - LGPD.
If you have any comments, questions or need any information, please contact us via email [email protected]
This privacy policy, “Policyâ€, provides information regarding the data collected that will be requested or provided by you in a business relationship with TURISMO DKLASSEN. If you disagree, in whole or in part, with our “Policyâ€, we will not be able to provide our services and products, as we may not be able to collect and process certain personal data.
This privacy policy, “Policyâ€, provides information regarding the data collected that will be requested or provided by you in a business relationship with TURISMO DKLASSEN. If you disagree, in whole or in part, with our “Policyâ€, we will not be able to provide our services and products, as we may not be able to collect and process certain personal data.
Therefore, if you do not agree with our “Policyâ€, please let us know the reasons for your disagreement so that we can continuously improve our privacy policies.
To facilitate your understanding, this “Policy†is divided as follows:
1. Personal data collected by TURISMO DKLASSEN.
2. Rights of the data subject.
3. Data processing officer of TURISMO DKLASSEN.
4. Policy updates.
TURISMO DKLASSEN is a tourism agency that provides services in accordance with the Tourism Law (Law 11,771/2008) and complies with regulatory agencies such as the Civil Aviation Authority (ANAC), Land Transportation Authority (ANTT), and Water Transportation Authority (ANTAQ). As we are regulated by law and regulations, the data we collect is due to legal or regulatory obligations, which serves as the primary legal basis for collecting your data.
We do not collect data beyond what is necessary. The data we process for tourism purposes in general are: name, ID card, taxpayer identification number, phone number, driver's license, passport, foreigner's identification number, date of birth, and address. For more specific processing, we may request additional data such as: credit card information, email, and banking details.
How we treat your data
Your personal data may be used during the processes of: sale; price; reserve; marking; location; reimbursement. Always meeting the regulatory basis and/or contractual basis.
Sharing takes place for the delivery of services contracted and sought by our customers. Thus, we share the data with national and foreign tourism companies, such as tour operators, road, airline, maritime, hotels, car rental companies and insurance companies. The sharing takes place by inserting the data directly into the systems or websites of the partner companies, which ensures security in the processing of data. Accounting and financial information is shared with public entities through their respective websites.
International data transfer
Eventually, as mentioned above, we will need to transfer our customers' personal data to our suppliers and partners located in other countries, in order to enable the products and/or services that were offered and contracted. We use email, chat, backoffice in the cloud and transfers may occur during the use process.
Data processing of children, adolescents and elderly
Eventually, we will treat data of children (under 12 years old) and adolescents (under 18 (eighteen years old) aiming at the feasibility of services related to the minor's travel and the fulfillment of legal obligations. The personal data of minors are only processed in the admitted cases by law and in their best interest.In all data processing of minors, the parents or guardians are aware and grant their consent.
The treatment of elderly data is done in a simple, clear, accessible and adequate way for their understanding, collecting the minimally necessary data for the intended purpose.
We do not share or transmit your data with third parties without the purpose for which it was requested.
Retention period
As for the period of retention of personal data, for the purpose of processing, they will only be kept for the time they are essential for the achievement of their purpose, except in cases where the preservation of personal data is necessary to comply with legal obligations and /or regulatory, or for contract performance, which can vary from days to years. These are kept electronically filed by TURISMO DKLASSEN. There is physical storage and archiving of data, in a few situations on the premises of the agency, with access control and security.
Selective process
As for the data collected in the selection process, we treat: name, RG, CNH, CPF, address, RNE, professional and academic history, telephone, e-mail, marital status, nationality, place of birth and professional skills, occupational health certificate and photo. As for emails received with resumes, they are available to Human Resources for a period of 12 months and are automatically deleted at the end of this period.
Cookies
We use necessary and mandatory cookies on our website, which only collect data temporarily to enable navigation by the user. Data collected are: user device, operating system, IP address, browser information, language preferences. As soon as the user closes the browser, the information is automatically deleted, without data retention by TURISMO DKLASSEN.
Detailed information about cookies is provided in a specific link, which you access by clicking on the cookie banner, placed at the bottom of the website. In said cookie banner, you will be able to select your cookie preferences and save them, being able to change them whenever you want.
TURISMO DKLASSEN is committed to the security of the data it handles, having a specialized technical team to ensure that your personal data is treated with the best possible security. We use consolidated companies committed to security to supply software. Among the security measures available, we adopt compliance in data protection and privacy as standard, access control to internal processes, cryptography, network security, physical and environmental protection, limitation and minimization of data collection, individual participation in accesses, precision, quality and responsibility.
TURISMO DKLASSEN does not sell or trade your data. All processing of your data is contained in this “Policyâ€, in the Record of Treatment Operations – ROPA and the Impact Report on Personal Data Protection – RIPD.
The Data Protection Impact Report - RIPD and Processing Operations Record - ROPA and other control documents may be made available to public bodies and holders, if requested.
The customer or the holder of the personal data has rights and guarantees in relation to their personal data, being able to contact the “in charge†of the processing of the personal data mentioned in this privacy policy to:
a) Confirm processing of personal data and access any data eventually collected by TURISMO DKLASSEN;
b) Request correction of personal data that are incomplete, inaccurate or out of date;
c ) Request anonymisation, blocking or deletion of personal data that is unnecessary, excessive or processed in breach of the provisions of the LGPD; another service or product provider, observing the commercial secrets and confidentiality usually contracted with the customer, when applicable;
e) Request the deletion of personal data processed based on your consent, except in cases the need to preserve and maintain the archiving of personal data provided for in the LGPD, explained in items 1 of this “Policyâ€;
f) Request information about who TURISMO DKLASSEN shared your personal data with;
g) Request information about the possibility of not providing your consent and the consequences;
h) Revoke your consent to the processing of your personal data , when processing is carried out based on your consent, noting that, in the event of the start of marketing of TURISMO DKLASSEN products, it will need to keep the data archived, under the terms of item 1 of this “Policyâ€;
i ) Express opposition to treatment that violates the LGPD;
j) Request review of decision for automated data processing.
You can contact TURISMO DKLASSEN's data manager via email [email protected]
We are committed to keeping this privacy policy up to date. If you have any questions, you can contact the “in charge†through the commercial email provided in this “Policyâ€.
Periodically check the latest available version and check if any changes have occurred. This version is dated 22.06.2023.
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